Privacy Policy
Effective Date: Nov 13, 2024
At Vida Care Homes, we are committed to protecting your privacy and ensuring that your personal and medical information is handled with the utmost care and respect. This Privacy Policy outlines how we collect, use, and protect the information you provide to us in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws in Saskatchewan.
By using our services or accessing our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of personal information to provide care services, improve our services, and comply with regulatory requirements. The types of information we may collect include:
- Personal Information: Name, address, phone number, email address, and emergency contact details.
- Health and Medical Information: Medical history, treatment plans, medications, allergies, and any other health-related information necessary for providing appropriate care.
- Financial Information: Billing details, payment history, insurance information, and other financial data related to care services.
- Website Usage Data: IP addresses, browser type, pages visited, and other information automatically collected when you use our website.
2. How We Use Your Information
We use your personal and medical information for the following purposes:
- To Provide Care Services: To offer personalized care, monitor health, and ensure the well-being of our residents.
- Billing and Payment: To process payments, provide billing statements, and manage financial transactions.
- Communication: To contact you regarding appointments, services, and other matters related to your care or the care of your loved one.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and industry standards, including health care regulations.
- Website Improvement: To analyze website usage and improve the functionality and content of our site.
3. How We Protect Your Information
We take the security of your personal and medical information seriously. We implement a variety of security measures, including encryption, access controls, and secure storage practices, to protect your data from unauthorized access, disclosure, alteration, or destruction.
- Data Storage: Your personal and medical information is stored in secure, encrypted databases. Access to sensitive information is restricted to authorized personnel only.
- Electronic Communications: We use secure channels (e.g., encrypted email) for sending sensitive information.
- Paper Records: Paper documents containing sensitive information are stored in locked, secure areas.
4. Sharing Your Information
We will not share your personal or medical information with third parties without your consent, except in the following situations:
- With Your Consent: We may share information with third parties such as family members, healthcare providers, or insurance companies when authorized by you.
- Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to court orders, subpoenas, or investigations by regulatory authorities.
- Service Providers: We may share information with trusted third-party service providers who assist us in providing care and administrative services, such as billing, legal services, or website maintenance. These third parties are required to maintain the confidentiality of your information.
5. Accessing and Correcting Your Information
You have the right to access and request corrections to your personal and medical information held by Vida Care Homes. If you wish to review or update your information, please contact us at the details below.
6. Retention of Information
We retain your personal and medical information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, it will be securely destroyed or anonymized.
7. Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to enhance your browsing experience and collect information about how you use the site. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.
8. Your Privacy Rights
As a resident or user of our services, you have the following rights:
- Right to Access: You can request access to your personal and medical information that we hold.
- Right to Correct: You can request corrections to any inaccurate or incomplete information.
- Right to Withdraw Consent: You can withdraw your consent for the collection, use, or disclosure of your information, subject to legal and contractual limitations.
To exercise these rights or if you have any concerns about your privacy, please contact us using the details below.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page and revise the effective date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us by filling out our contact form on our Contact Us page.